An operations/departmental manager is someone who manages teams and/or projects, and achieving operational or departmental goals and objectives, as part of the delivery of the organisations strategy. They are accountable to a more senior manager or business owner. Working in the private, public or third sector and in all sizes of organisation, specific responsibilities and job titles will vary, but the knowledge, skills and behaviours needed will be the same. Key responsibilities may include creating and delivering operational plans, managing projects, leading and managing teams, managing change, financial and resource management, talent management, coaching and mentoring. Roles may include: Operations Manager, Regional Manager, Divisional Manager, Department Manager and specialist managers.
Here at KSA we understand that not all businesses are same, especially since the arrival of Covid-19 and the difficulties it brings. With this in mind we do not deliver ‘off the shelf apprenticeships’, we prefer to offer a personal service to match our clients needs.
KSA will work with your development team to develop & design a bespoke apprenticeship programme that focuses on tackling real issues within your business. We will ensure that any programme aligns to client strategies as well as offering the flexibility needed to fit in with your current day to day demands.
This approach sees our current client rating on the Find apprenticeship training website stand at 100% excellent, with our key strengths being identified as ‘Adapting to my needs’ ‘Communication with employers’ and ‘Improving apprentice skills’.
We have also seen further praise from Ofsted, with the following comments being extracted directly from our last report published 11/03/2020.
‘Leaders and managers have a clear vision and strategy for the programmes that they offer. They work with the employer closely to plan and deliver the curriculum to meet its workforce development needs. Apprentices develop significant new knowledge, skills and behaviours as a result of their studies. They learn the theory of improvement techniques and apply it to real work projects that have tangible business benefits.’
‘Staff plan and deliver the curriculum so that apprentices develop and apply their theory knowledge to challenging work-based projects. The employer is closely involved in identifying projects that are matched well to apprentices’ job responsibilities and their business needs.’
For further information on this standard see here